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Penalty Reward Analysis
Penalty Reward Analysis, also recognized as Kano Factors, is employed to explore the correlation between an outcome and the features examined in a Key Driver Analysis. The objective is to comprehend the effect of enhancing or diminishing the performance of a driver on the outcome, enabling optimization of actions to improve the outcome.
Benefits of Penalty Reward Analysis:- Get reliable statistical outcomes instantly with a simple click
- Receive straightforward visual representations with actionable recommendations
Applications of Penalty Reward Analysis
What attributes are essential for product utilization?
It can be used to identify the attributes which are essential functionalities for a product, app, etc.
Are there features that could pleasantly surprise customers?
Offering a comprehensive view of 'all accounts at a glance' is likely to excite users, though its absence doesn't significantly affect the intention to use the app.
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