[email protected]

Principal Rights

Large Commercial Insurance Study

Dot

Objective

To assess where insurance companies stand in terms of customer-centric strategy, the current state, and future capabilities relating to customer centric strategy, expectations, planning and execution. The research also focused on topics like experience-centricity by design, and digitally enabled technology architecture among insurance companies.

Methodology

Online

Respondents

Director+ and involved in Customer service, CX, Marketing, Sales, or corporate development

Sample

500 Interviews

Geography

US, CAN, UK, DE, FR, CN, JP, and AU

Mindforce Differentiators

Looking at the scope of the survey, Mindforce recommended expanding the target audience to include departments like HR, Finance, CSR, Risk, and Procurement instead of focusing solely on traditional IT roles. The recommendation was duly approved by the client.

Result

The research helped the client gather insights about big players in insurance sector approach their customer-centric strategy, the current approach, challenges, future goals, and the road ahead. The client was able to identify the key areas of risk they must address in order to earn their customers' trust, the current benefits that come along with it, as well as primary focus areas and goals for the future relating to insight-driven strategies and action.

Ready to discover the next big business idea

Let's connect and get cracking on the insights you need

Contact us

Privacy Settings Hub

Upon visiting any website, there is a possibility that it will store or retrieve data on your browser, primarily through cookies. This data may pertain to you, your preferences, or your device and is primarily utilized to ensure the proper functionality of the site according to your expectations. While this information typically does not directly identify you, it can enhance your web experience through personalization. In acknowledgment of your privacy rights, you have the option to opt out of certain cookie types. Explore the various category options to learn more and modify our default settings. Keep in mind that disabling specific types of cookies may impact your overall site experience and the services we can provide.

Targeting Cookies

Our advertising partners may set these cookies on our site. These cookies enable these companies to create a profile of your interests and display relevant advertisements on other websites. They do not store personal information directly but rely on unique identifiers for your browser and internet device. Opting out of these cookies may result in less personalized advertising for you.

Cookies for Performance Tracking

These cookies enable us to track visits and traffic sources, facilitating the measurement and enhancement of our site's performance. They provide insights into the popularity of specific pages and the navigation patterns of visitors. The data collected by these cookies is aggregated and, as a result, remains anonymous. If you choose not to permit these cookies, we won't be able to recognize your site visits, impeding our ability to monitor and enhance its performance.

Essential Cookies

Essential for the proper functioning of the website, these cookies cannot be disabled in our systems. Typically, they are only activated in response to actions you take that equate to service requests, such as configuring privacy preferences, logging in, or completing forms. While you can configure your browser to block or notify you about these cookies, certain site features may become unavailable. Importantly, these cookies do not retain any personally identifiable information.

Customization Cookies

Functioning to enhance website capabilities and personalization, these cookies may be established either by us or third-party providers whose services we have incorporated into our pages. Disabling these cookies may result in the partial or complete non-functionality of these enhanced services.