Connected Enterprise Tracker Study

Dot
Objective
To analyze where organizations align their people, operations, systems, and processes around the customer with the goal of providing personalized customer experiences and developing relevant products based on customer needs and preferences.
Methodology
Online
Respondents
Director+ (decision makers around omnichannel/customer-centric strategy and enablement)
Sample
7000 Interviews across 5 waves
Geography
Global
Mindforce Differentiators
We helped our client in providing quality insights to better differentiate sample exclusion across all the waves.
Result
The research enabled the client to understand digital and traditional customer interaction methods and how customer centric strategy is providing seamless customer experiences.

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